Refund policy
We believe in the quality of our products and we want you to love them as much as we do. If you’re not satisfied with your purchase, we want to make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you are not happy, and you want to start your return, contact us at ShopEmmaDaisy@gmail.com with the following information:
- Your order number.
- A brief explanation of why the product didn’t meet your expectations.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return question at shopemmadaisy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on clearance items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopemmadaisy@gmail.com.